Customer Success Platforms Market Size Worth $3.1 billion by 2026 - KBV Research

On the basis of application, the reporting & analytics application segment is anticipated to exhibit a promising growth rate during the forecast period. Customer success platforms facilitate marketers & sales executives to deal with their primary audience on the basis of insights collected from data. The platforms offer visibility around customer activities that include their onboarding status, which allows them to give a customized experience.

The On-premise market dominated the Global Customer Success Platforms Market by Deployment Type 2019. The Cloud market is expected to witness highest CAGR of 21.9% during (2020 - 2026). The deployment of cloud-based customer success platforms has boosted the adoption of customer success platforms among small enterprises and is anticipated to surge due to constant R&D investments by providers.

By adopting suitable cloud-based solutions, companies proactively address the concerns related to real-time optimization & take faster decisions, hence enhancing the overall operational productivity.

North America dominated the market in 2019. Asia-Pacific would exhibit a promising growth rate over the forecast years. The growth of the APAC market is anticipated to be fuelled by the adoption of customer success technology by various verticals, like BFSI, IT & telecom. The rising number of players across various regions is further anticipated to boost the customer success platforms market.

Full Report: https://www.kbvresearch.com/customer-success-platforms-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., and Freshworks, Inc.

Global Customer Success Platforms Market Segmentation

By Component

• Platforms (Without Services)


• Services

By Application

• Sales & Marketing Optimization


• Customer Service


• Risk & Compliance Management


• Reporting & Analytics


• Customer Segmentation & Onboarding


• Others

By Deployment Type

• On-premise


• Cloud

By Enterprise Size

• Large Enterprises


• Small & Medium Enterprises

By End-User

• BFSI


• Retail & eCommerce


• Transportation & Logistics


• Healthcare


• Telecom & IT


• Government & Public Sector


• Others

By Geography

North America

• US


• Canada


• Mexico


• Rest of North America

Europe

• Germany


• UK


• France


• Russia


• Spain


• Italy


• Rest of Europe

Asia Pacific

• China


• Japan


• India


• South Korea


• Singapore


• Malaysia


• Rest of Asia Pacific

LAMEA

• Brazil


• Argentina


• UAE


• Saudi Arabia


• South Africa


• Nigeria


• Rest of LAMEA

Companies Profiled

• com, Inc.


• Cisco Systems, Inc.


• HubSpot, Inc.


• Medallia, Inc. (Strikedeck, Inc.)


• Gainsight, Inc.


• Totango, Ltd.


• UserIQ, Inc.


• Planhat AB


• Salesmachine, Inc.