Proactive Services Market Size Worth $7.3 Billion By 2026 - KBV Research

Managed services accounted for the largest market share. It helps to reduce operating expenses, improve productivity, and assist businesses to focus on core competencies. It helps in ideal resource distribution and allocation to augment the operational efficiency and overall profitability. The technical support section is projected to see the fastest growth in the forecast period. Throughout the current scenario, technology is developing at a significant rate, resulting in constant device updates.

The analytics segment has been the industry leader. Analytics solutions are designed to process data on a large scale. Analytics led a proactive service model that allows consumers to gain successful customer support. Organizations utilize predictive analytics to look at patterns and probabilities, to measure variables to anticipate how consumers will respond in the future. The AI segment is projected to account for the highest CAGR as the brands are implementing this technology to offer personalized customer experience.

The large enterprise segment is projected to account for the highest market share. Major companies have the budget to use innovative on-site facilities. The segment of small and medium-sized enterprises is projected to grow at the highest CAGR in the forecast period. Small and medium-sized enterprises are faced with many obstacles, such as the lack of qualified labour market and the need for field-specific technical personnel, budget limitations, management efficiency, restricted economies of scale and scalability.

The North American region dominated the market due to rapid technological developments and increasing government spending in the growth of artificial intelligence (AI), IoT, and machine learning. In addition, the emergence of some of the leading market players in the region is also contributing to regional market growth. Asia Pacific is expected to be the fastest-growing region due to a rapidly expanding service sector and an rising number of start-ups. The use of customer engagement technologies and analytics in various end-use industries and increased investment in emerging technologies by the governments of the countries in the region are driving regional market growth.

Structural Insights: https://www.kbvresearch.com/proactive-services-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the market have been discussed in the report with the elaborated company profiles of Microsoft Corporation, Fortinet, Inc., Juniper Networks, Inc., NortonLifeLock, Inc., Avaya Holdings Corporation, Hewlett Packard Enterprise Company, Huawei Technologies Co., Ltd., DXC Technology Company, IBM Corporation, and Cisco Systems, Inc.

Global Proactive Services Market Segmentation

By Type

• Managed Services


• Design & Consulting


• Technical Support

By Technology

• Analytics


• AI & Others

By Enterprise Size

• Large Enterprise


• Small & Medium Enterprise

By Application

• Customer Experience Management


• Cloud Management


• End-point Management


• Data Center Management


• Network Management


• Others

By Industry Vertical

• BFSI


• IT & Telecom


• Healthcare


• Retail & eCommerce


• Government & Defense


• Media & Entertainment


• Manufacturing


• Others

By Geography

North America

• US


• Canada


• Mexico


• Rest of North America

Europe

• Germany


• UK


• France


• Russia


• Spain


• Italy


• Rest of Europe

Asia Pacific

• China


• Japan


• India


• South Korea


• Singapore


• Malaysia


• Rest of Asia Pacific

LAMEA

• Brazil


• Argentina


• UAE


• Saudi Arabia


• South Africa


• Nigeria


• Rest of LAMEA

Companies Profiled

• Microsoft Corporation


• Fortinet, Inc.


• Juniper Networks, Inc.


• NortonLifeLock, Inc.


• Avaya Holdings Corporation


• Hewlett Packard Enterprise Company


• Huawei Technologies Co., Ltd.


• DXC Technology Company


• IBM Corporation


• Cisco Systems, Inc.